Refund policy
Return and Refund Policy
This Return and Refund Policy explains how Cabinet Genies Pro handles returns, refunds, cancellations, damaged items, missing items, incorrect items, and project-specific cabinet orders.
Business Name:
Cabinet Genies Pro
Business Address / Pickup Location:
915 SE 14th Pl #14
Cape Coral, FL 33990
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Email:
cgpro@cabinetgenies.com
Phone:
(239) 458-8563
1. Important Cabinet Order Notice
Cabinet products are project-specific products. Many cabinet products may be ordered after purchase, checkout, payment, or final order confirmation unless clearly stated otherwise.
Customers are responsible for confirming that the selected products, cabinet line, finish, style, size, quantity, trim, panels, fillers, accessories, and other order details are correct before placing an order.
Cabinet Genies Pro does not provide cabinet installation services. Customers are responsible for confirming measurements, field conditions, installation needs, and project fit before ordering.
2. Final Sale and Special-Order Items
Because many cabinet products are project-specific, made-to-order, special-order, vendor-supplied, or ordered after purchase or final confirmation, all cabinet product sales are final once the order is submitted to the manufacturer, vendor, supplier, or fulfillment process unless Cabinet Genies Pro approves otherwise in writing.
Final sale items are not eligible for return, refund, cancellation, or exchange due to buyer’s remorse, incorrect measurements, incorrect product selection, color preference, finish preference, project changes, installation issues, jobsite conditions, customer delay, or customer ordering error.
3. Cancellations
A cancellation request must be submitted as soon as possible by contacting Cabinet Genies Pro.
A cancellation is not guaranteed.
If an order has not yet been submitted to the manufacturer, vendor, supplier, or fulfillment process, Cabinet Genies Pro may be able to cancel the order and issue a refund, less any applicable transaction fees, processing fees, design fees, service fees, or other non-refundable charges.
If an order has already been submitted to the manufacturer, vendor, supplier, or fulfillment process, the order may no longer be cancelable.
4. Non-Refundable Fees
The following may be non-refundable once paid or once work has begun:
Design fees
Layout fees
Measurement review fees
Project review fees
Service fees
Processing fees
Payment processing fees
Special-order fees
Delivery coordination fees
Storage fees
Rush fees
Vendor or manufacturer fees
Any other fee clearly disclosed before payment or confirmation
If paid design support or project services are offered, Cabinet Genies Pro will identify the applicable service or fee before payment whenever possible.
5. Returns
Returns are not accepted for most cabinet products unless Cabinet Genies Pro approves the return in writing.
If Cabinet Genies Pro approves a return, the item must be unused, uninstalled, unmodified, undamaged, clean, complete, in original condition, and in original packaging if applicable.
Approved returns may be subject to restocking fees, vendor fees, return freight charges, handling fees, payment processing fees, and any other costs associated with the return.
Cabinet Genies Pro may refuse any return that is damaged, installed, modified, missing parts, not in original condition, outside the approved return window, or not approved in writing before return.
6. Exchanges
Exchanges are not guaranteed.
If an exchange is approved in writing, the customer is responsible for any price difference, vendor fees, shipping or freight costs, delivery costs, restocking fees, handling fees, and any other costs associated with the exchange.
7. Damaged Items
Customers should inspect all products at pickup or delivery whenever possible.
Visible damage should be reported to Cabinet Genies Pro as soon as possible.
For pickup orders, visible damage should be reported before leaving the pickup location whenever possible.
For delivery orders, visible damage should be documented at delivery whenever possible.
To report damage, customers should provide:
Order number or customer name
Product name or SKU if available
Photos of the damaged product
Photos of packaging if available
Description of the issue
Date of pickup or delivery
Cabinet Genies Pro will review reported damage and determine available options, which may include replacement parts, manufacturer claim support, vendor claim support, repair guidance, replacement item availability, or another reasonable resolution depending on the circumstances.
Damage claims are not guaranteed and may be limited or denied if the item was transported, stored, handled, modified, installed, or exposed to jobsite conditions after pickup or delivery.
8. Missing or Incorrect Items
Customers should review all products, quantities, and order details at pickup or delivery whenever possible.
Missing or incorrect items should be reported to Cabinet Genies Pro as soon as possible.
To report a missing or incorrect item, customers should provide:
Order number or customer name
Product name or SKU if available
Description of the missing or incorrect item
Photos of the received products if helpful
Date of pickup or delivery
Cabinet Genies Pro will review the issue and determine available options.
9. Customer Measurement and Ordering Responsibility
Customers are responsible for confirming all measurements, sizes, cabinet quantities, product selections, finishes, sides, handedness, openings, accessories, panels, fillers, trim, and installation needs before ordering.
Cabinet Genies Pro may provide general support, product guidance, estimates, or design-related assistance, but the customer remains responsible for final approval of the order unless otherwise agreed in writing.
Cabinet Genies Pro is not responsible for customer measurement errors, installer measurement errors, incorrect field conditions, design changes, jobsite conditions, or product selections approved by the customer.
10. Finish, Color, Texture, and Natural Variation
Product images, samples, renderings, screens, lighting conditions, photography, and display settings may affect how cabinet colors, textures, finishes, wood tones, gloss levels, and materials appear.
Cabinet Genies Pro does not guarantee that online images or digital previews will perfectly match physical products.
Natural variations, manufacturer tolerances, finish variation, texture variation, lot variation, and normal manufacturing differences may occur and are not automatically considered defects.
11. Manufacturer Defects and Warranty Issues
Some products may include a manufacturer warranty, depending on the product line, manufacturer, and applicable warranty terms.
Any manufacturer warranty is provided by the manufacturer, not Cabinet Genies Pro, unless Cabinet Genies Pro states otherwise in writing.
Cabinet Genies Pro may assist customers with manufacturer claim information when available, but warranty approval, replacement, repair, or denial may be controlled by the manufacturer.
Warranty or defect claims may require photos, order details, product information, packaging information, inspection, manufacturer review, or other documentation.
Manufacturer warranty coverage may not apply to improper installation, misuse, jobsite damage, water damage, moisture exposure, outdoor exposure, modification, improper storage, improper handling, transportation damage after pickup, or normal wear and tear.
12. Refund Timing
If a refund is approved, the refund will generally be issued to the original payment method when possible.
Refund timing may depend on the payment processor, bank, card issuer, Shopify payment system, or other payment provider.
Original shipping, delivery, handling, payment processing, design, service, special-order, and other non-refundable fees may not be refunded unless required by law or approved in writing by Cabinet Genies Pro.
13. Delays, Backorders, and Availability Changes
Lead times, availability, and readiness dates are estimates unless Cabinet Genies Pro specifically states in writing that they are guaranteed.
If an item is delayed, backordered, discontinued, unavailable, or cannot be fulfilled as originally expected, Cabinet Genies Pro may contact the customer to discuss available options, which may include waiting for the item, choosing a substitute product, modifying the order, or canceling the affected item as required by applicable law.
14. Storage Fees
Once an order is marked ready for pickup, customers have 5 business days to pick up the order unless Cabinet Genies Pro agrees otherwise in writing.
If the order is not picked up within 5 business days after readiness notification, a storage fee of 1% of the order value per day may apply.
Cabinet Genies Pro may require payment of applicable storage fees before releasing the order.
15. No Installation Services
Cabinet Genies Pro does not provide cabinet installation services.
Customers are responsible for hiring their own installer, contractor, or other professional as needed.
Cabinet Genies Pro is not responsible for installation labor, installation delays, installer errors, jobsite modifications, field measurements, or other installation-related issues.
16. How to Request Help
To request a return review, cancellation review, damage review, missing item review, or order issue review, contact Cabinet Genies Pro at:
Email:
cgpro@cabinetgenies.com
Phone:
(239) 458-8563
Contact Page:
/pages/contact
For project-specific help before ordering, use:
/pages/start-your-project
Please include your name, email, phone number, order number if available, product details, photos if applicable, and a clear description of the issue.
17. Policy Updates
Cabinet Genies Pro may update this Return and Refund Policy from time to time. The policy posted on the website at the time of purchase or order confirmation will generally apply to that order unless otherwise required by law.