Terms of service
Terms of Service
These Terms of Service govern the use of the Cabinet Genies Pro website, online store, product pages, forms, checkout, communications, and related services. By accessing our website, submitting a form, placing an order, requesting project support, or purchasing products from Cabinet Genies Pro, you agree to these Terms of Service and any policies referenced in them.
Business Name:
Cabinet Genies Pro
Business Address / Pickup Location:
915 SE 14th Pl #14
Cape Coral, FL 33990
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Email:
cgpro@cabinetgenies.com
Phone:
(239) 458-8563
1. Business Overview
Cabinet Genies Pro provides cabinet products, online cabinet shopping, general product support, project request intake, estimate-related support, cabinet list support, pickup coordination, and possible third-party delivery coordination.
Cabinet Genies Pro does not provide cabinet installation services.
Customers are responsible for hiring their own installer, contractor, or other professional as needed.
2. Website Use
You agree to use the Cabinet Genies Pro website only for lawful purposes and in a way that does not harm the website, interfere with other users, misuse forms, attempt unauthorized access, submit false information, or violate applicable laws.
Cabinet Genies Pro may restrict, refuse, or cancel access, communication, orders, or services if misuse, fraud, abuse, suspicious activity, payment issues, or violation of these Terms is suspected.
3. Product Information
Cabinet Genies Pro makes reasonable efforts to provide accurate product information, images, descriptions, pricing, product categories, collection information, cabinet line details, and availability information.
However, product images, finishes, colors, textures, wood tones, gloss levels, displays, lighting, photography, renderings, and screen settings may differ from actual products.
Product descriptions, pricing, availability, lead times, dimensions, specifications, and other information may contain errors, omissions, or changes.
Cabinet Genies Pro reserves the right to correct errors, update information, change product details, change pricing, cancel affected orders, or contact customers to resolve issues when errors or availability changes occur.
4. Product Availability
Products shown on the website are not guaranteed to be in stock, immediately available, or ready for pickup unless Cabinet Genies Pro confirms availability in writing.
Many cabinet products may be ordered after purchase, checkout, payment, or final order confirmation unless clearly stated otherwise.
Availability may vary by cabinet line, style, finish, size, manufacturer, supplier, order size, vendor status, freight timing, and other factors.
5. Orders and Order Acceptance
Placing an order through the website does not guarantee final acceptance of the order.
An order may require review, confirmation, payment clearance, product availability verification, vendor confirmation, fraud review, or additional customer information before processing.
Cabinet Genies Pro may refuse, cancel, or modify an order if there is a pricing error, product error, availability issue, suspected fraud, payment issue, incomplete information, shipping or pickup limitation, supplier issue, or other reasonable business reason.
If an order or item cannot be fulfilled as originally expected, Cabinet Genies Pro may contact the customer to discuss available options, which may include waiting for the item, choosing a substitute product, modifying the order, or canceling the affected item as required by applicable law.
6. Customer Responsibility for Order Details
Customers are responsible for reviewing and confirming all order details before purchase or final confirmation, including:
Cabinet line
Door style
Finish
Width
Height
Depth
Quantity
Handedness
Accessories
Fillers
Panels
Moldings
Trim
Toe kick
Project fit
Pickup or delivery expectations
Installation requirements
Jobsite conditions
Cabinet Genies Pro may provide general support, product guidance, estimates, or design-related assistance, but the customer remains responsible for final approval of product selections, measurements, quantities, and project fit unless otherwise agreed in writing.
7. Measurements and Installation
Customers are responsible for confirming measurements, field conditions, site conditions, appliance dimensions, openings, clearances, installation requirements, and cabinet fit before ordering.
Cabinet Genies Pro is not responsible for customer measurement errors, installer measurement errors, field condition issues, design changes, construction changes, incorrect product selection, installation issues, or jobsite conditions.
Cabinet Genies Pro does not provide cabinet installation services.
8. Estimates, Design Support, and Project Help
Cabinet Genies Pro may provide estimates, cabinet list support, project review, general design-related support, or other project assistance.
Any estimate, quote, layout, recommendation, or project support is based on the information provided by the customer and is subject to revision if information is incomplete, inaccurate, or changes.
Customer-provided measurements, sketches, photos, plans, notes, and other project information must be accurate and complete.
Cabinet Genies Pro does not guarantee that preliminary estimates, online guidance, project support, or informal recommendations will be final, complete, or suitable for installation without customer and/or installer review.
If paid design support, project review, or other services are offered, any applicable fees should be confirmed before payment whenever possible.
9. Pricing and Payment
Prices are listed in U.S. dollars unless otherwise stated.
Prices, fees, promotions, and product availability may change without notice.
Cabinet Genies Pro reserves the right to correct pricing errors, product errors, or checkout errors.
Payment must be completed and accepted before an order is processed, released, picked up, delivered, or otherwise fulfilled unless Cabinet Genies Pro agrees otherwise in writing.
Customers are responsible for applicable taxes, fees, delivery charges, storage fees, special-order fees, payment processing fees, or other charges associated with their order.
10. Pickup, Delivery, and Fulfillment
Cabinet Genies Pro’s Shipping, Pickup & Delivery Policy applies to order fulfillment, local pickup, third-party delivery coordination, lead times, storage fees, inspection, and related responsibilities.
Local pickup is available at:
Cabinet Genies Pro
915 SE 14th Pl #14
Cape Coral, FL 33990
Pickup is available only after Cabinet Genies Pro confirms that the order is ready.
Third-party delivery may be coordinated when available and may require an additional fee. Delivery is not automatically included unless specifically confirmed in writing.
Once an order is marked ready for pickup, customers have 5 business days to pick up the order unless Cabinet Genies Pro agrees otherwise in writing.
If the order is not picked up within 5 business days after readiness notification, a storage fee of 1% of the order value per day may apply.
11. Returns, Refunds, and Cancellations
Cabinet Genies Pro’s Return and Refund Policy applies to returns, refunds, cancellations, damaged items, missing items, incorrect items, special-order products, non-refundable fees, and final sale items.
Because many cabinet products are project-specific, made-to-order, special-order, vendor-supplied, or ordered after purchase or final confirmation, many sales may be final once submitted to the manufacturer, vendor, supplier, or fulfillment process.
Customers should review the Return and Refund Policy before placing an order.
12. Damage, Missing Items, and Inspection
Customers should inspect all products at pickup or delivery whenever possible.
Visible damage, missing items, incorrect items, or quantity issues should be reported to Cabinet Genies Pro as soon as possible with photos, order details, and a description of the issue.
After products are picked up by the customer, the customer’s representative, installer, contractor, or other authorized party, responsibility for safe handling, transport, storage, and protection transfers to the customer, except where prohibited by law.
Cabinet Genies Pro is not responsible for damage caused by improper loading, transportation, unloading, storage, weather exposure, moisture exposure, jobsite conditions, modification, misuse, or installation after product release.
13. Manufacturer Warranties
Some products may include a manufacturer warranty depending on the product line, manufacturer, and applicable warranty terms.
Manufacturer warranties are provided by the manufacturer, not Cabinet Genies Pro, unless Cabinet Genies Pro states otherwise in writing.
Cabinet Genies Pro may assist customers with manufacturer claim information when available, but warranty approval, replacement, repair, or denial may be controlled by the manufacturer.
Warranty coverage may not apply to improper installation, misuse, jobsite damage, water damage, moisture exposure, outdoor exposure, modification, improper storage, improper handling, transportation damage after pickup, or normal wear and tear.
14. Third-Party Services
Cabinet Genies Pro may coordinate with third-party vendors, manufacturers, suppliers, freight providers, delivery providers, payment processors, apps, or technology providers.
Third-party services may be subject to their own terms, policies, fees, limitations, schedules, and availability.
Cabinet Genies Pro is not responsible for third-party delays, acts, omissions, pricing changes, system issues, delivery issues, service limitations, or other third-party matters except where required by applicable law.
15. Website Forms and Communications
By submitting a form, placing an order, or contacting Cabinet Genies Pro, you agree that Cabinet Genies Pro may contact you about your inquiry, project request, order, payment, pickup, delivery coordination, product availability, or related support.
Providing a phone number or email address allows Cabinet Genies Pro to respond to your inquiry or order-related matter.
Marketing communications will be handled in accordance with applicable law and any opt-in or opt-out options provided.
Customers are responsible for providing accurate contact information. Cabinet Genies Pro is not responsible for delays or missed communications caused by incorrect email addresses, phone numbers, spam filters, blocked messages, or failure to monitor communications.
16. User-Submitted Information
Customers may submit measurements, photos, sketches, plans, notes, product lists, cart screenshots, project information, and other materials to Cabinet Genies Pro.
By submitting information, customers confirm they have the right to share it and authorize Cabinet Genies Pro to review and use it for the purpose of responding to the request, preparing estimates, providing support, reviewing orders, or communicating about the project.
Customers are responsible for the accuracy and completeness of submitted information.
17. Intellectual Property
All website content, branding, text, images, layouts, graphics, design elements, logos, product organization, and other materials on the Cabinet Genies Pro website are owned by or licensed to Cabinet Genies Pro or its content providers unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, use, scrape, or exploit website content for commercial purposes without written permission from Cabinet Genies Pro.
18. Prohibited Uses
You may not use the website or services to:
Submit false, misleading, abusive, or fraudulent information
Interfere with website functionality
Attempt unauthorized access
Copy or scrape website content
Violate intellectual property rights
Misuse forms or checkout
Harass, threaten, or abuse staff or users
Commit fraud or unlawful activity
Circumvent payment, checkout, policy, or security systems
19. Limitation of Liability
To the fullest extent permitted by law, Cabinet Genies Pro is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, project delays, labor costs, installation costs, contractor costs, jobsite delays, lost business, or other damages arising from website use, product purchases, project decisions, delivery coordination, pickup, installation, or reliance on information provided.
Nothing in these Terms limits rights that cannot be waived under applicable law.
20. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless Cabinet Genies Pro, its owners, employees, contractors, vendors, and representatives from claims, losses, damages, expenses, liabilities, or costs arising from your misuse of the website, inaccurate information, order approval, measurement errors, project decisions, installation issues, violation of these Terms, or violation of applicable law.
21. Force Majeure
Cabinet Genies Pro is not responsible for delays, failures, or inability to perform caused by circumstances outside its reasonable control, including supplier delays, manufacturer delays, freight delays, labor disruptions, weather events, natural disasters, transportation issues, technology outages, payment processor issues, government action, shortages, accidents, or other events beyond reasonable control.
22. Governing Law
These Terms of Service are governed by the laws of the State of Florida, without regard to conflict of law rules, except where another law is required to apply.
Nothing in these Terms limits any non-waivable rights provided to consumers under applicable law.
23. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will remain in effect to the fullest extent permitted by law.
24. Policy Changes
Cabinet Genies Pro may update these Terms of Service from time to time.
The Terms posted on the website at the time of purchase or order confirmation will generally apply to that order unless otherwise required by law.
25. Contact Information
Questions about these Terms of Service may be sent to:
Cabinet Genies Pro
915 SE 14th Pl #14
Cape Coral, FL 33990
Email:
cgpro@cabinetgenies.com
Phone:
(239) 458-8563
Contact Page:
/pages/contact
For project-specific help, use:
/pages/start-your-project