Shipping policy
Shipping, Pickup & Delivery Policy
This Shipping, Pickup & Delivery Policy explains how Cabinet Genies Pro handles cabinet order fulfillment, local pickup, and third-party delivery coordination.
Business Name:
Cabinet Genies Pro
Business Address / Pickup Location:
915 SE 14th Pl #14
Cape Coral, FL 33990
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed
Email:
cgpro@cabinetgenies.com
Phone:
(239) 458-8563
1. Cabinet Order Fulfillment
Cabinet products are project-specific and may be ordered after purchase, checkout, payment, or final order confirmation unless clearly stated otherwise.
Products shown online are not guaranteed to be immediately available, in stock, or ready for pickup unless Cabinet Genies Pro specifically confirms availability in writing.
Lead times may vary based on product line, cabinet style, finish, manufacturer availability, supplier delays, order size, special-order items, holidays, shipping delays, and other factors outside of Cabinet Genies Pro’s control.
If a specific lead time or readiness date is provided, it is an estimate unless Cabinet Genies Pro specifically states in writing that it is guaranteed.
2. Properly Completed Orders
An order may not be considered properly completed until all required information has been provided and accepted, including payment, product selections, quantities, cabinet line, finish, delivery or pickup details, and any other information needed to process the order.
If customer-provided information is incomplete, incorrect, or requires confirmation, the order timeline may not begin until the missing or corrected information is received.
3. Delays, Backorders & Availability Changes
Cabinet Genies Pro will make reasonable efforts to communicate known delays, backorders, discontinued items, supplier issues, or availability changes.
If an item is delayed, unavailable, discontinued, or cannot be fulfilled as originally expected, Cabinet Genies Pro may contact the customer to discuss available options, which may include waiting for the item, choosing a substitute product, modifying the order, or canceling the affected item as required by applicable law.
Cabinet Genies Pro is not responsible for manufacturer, vendor, freight carrier, supplier, weather, labor, transportation, or other delays outside of its reasonable control.
4. Local Pickup
Local pickup is available at:
Cabinet Genies Pro
915 SE 14th Pl #14
Cape Coral, FL 33990
Pickup is available only after Cabinet Genies Pro confirms that the order is ready.
Customers should not arrive for pickup until they have received readiness confirmation from Cabinet Genies Pro.
Customers are responsible for bringing a suitable vehicle, proper tie-downs, padding, protective materials, and enough help to safely load and transport cabinet products.
Cabinets and related products may be heavy, bulky, fragile, or easily damaged if loaded or transported improperly. Cabinet Genies Pro is not responsible for damage caused by customer handling, loading, tie-down, transportation, storage, weather exposure, jobsite conditions, or installation after pickup.
5. Pickup Window & Storage Fees
Once an order is marked ready for pickup, customers have 5 business days to pick up the order unless Cabinet Genies Pro agrees otherwise in writing.
If the order is not picked up within 5 business days after readiness notification, a storage fee of 1% of the order value per day may apply.
Storage fees may continue until the order is picked up, delivered, canceled, or otherwise resolved.
Cabinet Genies Pro may require payment of any applicable storage fees before releasing the order.
6. Third-Party Delivery Coordination
Cabinet Genies Pro does not automatically include delivery with cabinet orders unless specifically stated in writing.
Third-party delivery may be coordinated when available and may require an additional fee.
Delivery availability, timing, pricing, and service area may vary based on order size, destination, third-party provider availability, access conditions, scheduling, and other factors.
Third-party delivery is not guaranteed until confirmed.
Delivery providers are independent third parties. Cabinet Genies Pro is not responsible for delays, damage, missed appointments, access issues, jobsite conditions, unloading limitations, or other issues caused by third-party delivery providers or customer site conditions, except where required by applicable law.
7. Delivery Access & Customer Responsibility
Customers are responsible for providing accurate delivery information, including address, contact information, access instructions, gate codes, parking limitations, delivery restrictions, and any site conditions that could affect delivery.
Customers must ensure that the delivery location is accessible, safe, and ready to receive products.
Additional fees may apply for missed appointments, inaccessible locations, failed deliveries, rescheduling, special handling, stairs, long carries, restricted access, or other conditions that require additional time, labor, or coordination.
8. Inspection at Pickup or Delivery
Customers should inspect all products at the time of pickup or delivery whenever possible.
Visible damage, missing items, incorrect items, or quantity issues should be reported to Cabinet Genies Pro as soon as possible.
For pickup orders, customers should report visible issues before leaving the pickup location when possible.
For delivery orders, customers should document any visible damage or shortage at delivery and contact Cabinet Genies Pro promptly with photos, order details, and a description of the issue.
Failure to inspect products promptly may limit Cabinet Genies Pro’s ability to assist with claims involving damage, shortages, or incorrect items.
9. Damage After Pickup or Delivery
After products are picked up by the customer, the customer’s representative, installer, contractor, or other authorized party, responsibility for safe handling, transport, storage, and protection transfers to the customer, except where prohibited by law.
Cabinet Genies Pro is not responsible for damage caused by improper loading, transport, unloading, storage, weather exposure, moisture, jobsite damage, installation, modification, misuse, or handling after release of the products.
10. No Installation Services
Cabinet Genies Pro does not provide cabinet installation services.
Customers are responsible for hiring their own installer, contractor, or other professional as needed.
Any installation, measurement, jobsite, modification, or field condition issue is the responsibility of the customer and/or the customer’s installer or contractor.
11. Service Area
Cabinet Genies Pro primarily serves customers in Southwest Florida, including customers from Port Charlotte to Marco Island.
Availability of pickup, delivery coordination, and support may vary by location.
12. Questions Before Ordering
Customers who are unsure about cabinet sizes, quantities, finish, trim, panels, fillers, accessories, pickup, delivery, or project fit should contact Cabinet Genies Pro before placing an order.
For project-specific help, customers should use:
/pages/start-your-project
For general questions, customers may use:
/pages/contact